PRIVACY AND COOKIE POLICY

1.0       ONLINE PURCHASE

WHY DO WE USE YOUR PERSONAL DATA?

We will use your personal data to manage your purchase online at Football Shirt Collective by processing your orders and returns via our online services and send you notifications of delivery status or in the event of any problems with the delivery of your items. We will use your personal data to manage your payments. We will also use your data in order to handle complaints and warranty matters for products. Your personal data is being used to identify you and to validate your legal age for shopping online and to confirm your address with external partners. We want to offer you different payment alternatives and will carry out analysis in order to find out what payment alternatives are available to you based on your shopping location.

WHAT TYPES OF PERSONAL DATA DO WE PROCESS?

We will process following categories of personal data: - Contact information such as name, address, e-mail address and telephone number - Order information - Payment information – We have no direct access to your full card information, this information is stored and encrypted externally on the Shopify system. This system allows us to process refunds. If you have a registered Football Shirt Collective account we will also process your personal data submitted in relation to the account or membership such as:

- Account e-mail

- Shopping history

- SMS

 
WHERE DOES YOUR DATA GO?

Your personal data that is forwarded to third parties, is only used to provide you with the services mentioned above, companies to validate your address, communication agencies to send you order confirmation, warehouse and distribution suppliers in connection with the delivery of your order. Payment service providers for your payment. These companies are as follows:

- Klaviyo (marketing e-mails)

- Klaviyo (transactional e-mails)

- Shopify (card payment processing company)

- Trust Pilot (ratings and reviews)

- Courier companies  

- Go Daddy(server management company)

Please be aware that many of these recipient companies have an independent right or obligation to process your personal data.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

WHAT IS THE LEGAL GROUND TO PROCESS YOUR PERSONAL DATA?

The processing of your personal data is necessary for Football Shirt Collective Ltd to fulfil the service of managing and delivering the order to you.

HOW LONG DO WE KEEP THIS DATA?

We will keep your data as long as you are an active customer

2.0       CUSTOMER SERVICE

WHY DO WE USE YOUR PERSONAL DATA?

We will use your personal data to manage your queries, to handle complaints and warranty matters for products and technical support matters through e-mail, telephone and through social media.

WHAT TYPES OF PERSONAL DATA DO WE PROCESS?

We will process any data you provide to us, including the following categories - Contact information such as name, address, e-mail address and telephone number - Payment information and payment history - Order information - All correspondence in the matter

WHO HAS ACCESS TO YOUR PERSONAL DATA?

All customer service queries are processed in-house by Football Shirt Collective Ltd using Microsoft Outlook software and social media messaging platforms including Facebook, Twitter and Instagram.

WHAT IS THE LEGAL GROUND TO PROCESS YOUR PERSONAL DATA?

The processing of your personal data is based on Football Shirt Collective Ltd and its legitimate interest.

HOW LONG DO WE KEEP YOUR DATA?

We will keep your data for 12 months for case management.

YOUR RIGHT TO OBJECT TO PROCESSING BASED ON LEGITIMATE INTEREST:

You have the right to object to the processing of your personal data that is based on Football Shirt Collective legitimate interest. Football Shirt Collective will not continue to process the personal data unless we can demonstrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.

3.0       DIRECT MARKETING

WHY DO WE USE YOUR PERSONAL DATA?

We will use your personal data to send you marketing offers, information surveys and invitations through e-mails and text messages To optimise your experience of Football Shirt Collective. we will provide you with relevant information, recommended products, send you reminders of products left in your shopping bag and send you personalised offers. All these great services are based on your previous purchases, what you have clicked on and information you have submitted to us.

The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.

WHAT TYPES OF PERSONAL DATA DO WE PROCESS?

We will process following categories of personal data:

- Contact information such as e-mail address, telephone number and postal code

- What products and offers you have clicked on

If you have a Football Shirt Collective account we will also process your personal data submitted in relation to the account and membership such as:

- Name

- Address

- Shopping History

- How you navigated and clicked on the site

WHO HAS ACCESS TO YOUR PERSONAL DATA?

Data that is forwarded to third parties is only used to provide you with the service mentioned above, to media agencies and technical suppliers for distribution of physical and digital direct marketing. These companies are as follows: - Google (analytics) - Klaviyo (e-mail marketing communications - Facebook (social media advertising) – Trust Pilot (ratings). We never pass on, sell or exchange your data for marketing purposes to third parties outside of Football Shirt Collective

WHAT IS THE LEGAL GROUND TO PROCESS YOUR PERSONAL DATA?

The processing of your personal data is based on your consent when you agree to direct marketing. These will be sent to you based on our legitimate interest.

YOUR RIGHT TO WITHDRAW YOUR CONSENT:

You have the right to withdraw your consent for the processing of your personal data at any time and also object to direct marketing. When you do so, Football Shirt Collective. won't be able to send you any further direct marketing offers or information based on your consent. You can opt out from direct marketing by the following means:

- Following the instruction in each marketing post - By editing the settings of your Football Shirt Collective. account

HOW LONG DO WE SAVE YOUR DATA?

We will keep your data for direct marketing until you withdraw your consent. For e-mail marketing we will consider you an inactive customer if you haven't opened an e-mail within the last two years. After this your personal data will be deleted.

4.0       Football Shirt Collective Account

Why do we use your personal data?

We will use your personal data to create and manage your personal account in order to give you a personalised and relevant experience at Football Shirt Collective. We will provide you with your order history, details around your orders and enable you to handle your account settings (including marketing preferences). We will also provide you with easy ways to maintain accurate and updated information such as contact details and payment information.

Furthermore, we will enable you to save items in your shopping bag, offer you size recommendations and enable you to rate and review the products you've purchased from us in order to provide you with relevant product recommendations Football Shirt Collective. will process your navigation and browsing on our digital platforms (including website and app), your shopping history and product reviews as well as the data you submitted to us through your account.

What types of personal data do we collect?

We will always process your e-mail address and password that you submit to us when you sign up for Football Shirt Collective. account. We will process following categories of personal data if you choose to provide it to us:

- Contact information such as name, address, telephone number

- Country

- Account settings

We will process the following categories of personal data if you make a purchase:

- Order history

- Delivery information

- Payment history

We will also process the following categories of personal data connected to your cookies:

- Click history

- Navigation and browsing history

Who has access to your personal data?

Data that is forwarded to third parties, is only used to provide you with the services mentioned above, to optimize the website we use, website agencies and analysis tools for product rating.

What is the legal ground to process your personal data?

The processing of your personal data for your account is based on your consent when you create your Football Shirt Collective. account.

The processing of your personal data provide you with relevant product information is based on our legitimate interest.

Your right to withdraw your consent:

You have the right to withdraw your consent from the processing of your personal data at any time. When you do so your account will cease to exist and Football Shirt Collective. will not be able to provide you with the services mentioned above.

How long do we save your data?

We will keep your data for as long as you have an active Football Shirt Collective. account. You have the right to terminate your account at any time, if you choose to do so your account will cease to exist and you will be considered inactive. We will keep your personal data if there are any legal requirements and if there is an open dispute. After your account has been terminated your data will be deleted.

Your right to object to processing of your data:

You have the right to object to processing of your personal data that is based on Football Shirt Collective legitimate interest by contacting hello@thefootballshirtcollective.com. Your account will then be deleted and we will not be able to carry out our services to you.

5.0       Development

Why do we use your personal data?

We will use data to evaluate, develop and improve our services, products and systems for all our customers. For this purpose we will not analyse your data on an individual level, all processing will be done on pseudonymised data. This includes analysis to make our services more user-friendly, such as modifying the user interface to simplify the flow of information or to highlight features that are commonly used by our customers in our digital channels and to improve IT systems in order to increase the security for our visitors and customers in general. The analysis is also used to develop and constantly improve the logistics flow of goods by forecasting purchases, stocks and deliveries as well as our resource capacity from a sustainability point of view by streamlining purchasing and scheduling of deliveries. In addition we use the data to be able to plan new establishments of stores and warehouses and improve our product range.

What types of personal data do we process?

We will process following categories of personal data if you have chosen to provide it to us:

- Customer number

- Gender (if provided)

- Country

- Account settings

We will process the following categories of personal data if you have made a purchase:

- Order history

- Delivery information

- Payment history

We will also process the following categories of personal data connected to cookies:|

- Click history

- Navigation and browsing history

Who has access to your personal data?

Data that is forwarded to third parties, is only used to provide you with the services mentioned above. We use web-analysis companies to analyse our customer online behaviour on a general level.

What is the legal ground to process your personal data?

The processing of your personal data, to develop and improve our services and products, is based on our legitimate interest.

The processing of your personal data provide you with relevant product information is based on our legitimate interest.

How long do we save your data?

We will keep your data for as long as you have an active Football Shirt Collective. account. After your account or membership has been terminated your data will be deleted.

Your right to object to the processing of your data:

You have the right to object to the processing of your personal data that is based on Football Shirt Collective legitimate interest, by hello@thefootballshirtcollective.com. Your account will then be deleted and we will not be able to carry out our services to you.

6.0 Legal Obligations

Why do we use your personal data?

We will use your personal data to comply with obligations in laws, court rulings and decisions from authorities. This includes using your personal data to collect and verify accounting data to comply with our book-keeping rules.

What types of personal data do we process?

We will process following categories of personal data

- Customer number

- Order number

- Name

- Postal Address

- Transaction amount

- Transaction date

Who has access to your personal data?

Your data lies only with Football Shirt Collective. and HMRC.

What is the legal ground to process your personal data?

The processing of your personal data is necessary for Football Shirt Collective.\ to fulfil its legal obligation.

How long do we save your data?

We will save your data in compliance with the book-keeping rules in your country.

7.0       Cookies

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. If you use our services, we will assume that you agree to the use of such cookie.

How do we use cookies?

- We use permanent cookies to store your choice of start page and to store your details if you select "Remember me" when you log in.

-We will use cookies to save your favourite products.

- We use session cookies for example when you use the product filter function, to check whether you are logged in or if you put an item in your shopping bag.

- We use third-party cookies to collect statistics and user data in analysis tools to optimize our site and to present you with relevant marketing material.

- Some third-party cookies are set by services that appear on our pages and are not in our control. They are set by social media providers such as Twitter, Facebook and relate to the ability of users to share content on this site, as indicated by their respective icon.

- We also use third-party cookies which performs cross-site tracking in order for us to give you marketing in other sites/channels.

Who has access to your personal data?

Data that is forwarded to third parties is only used to provide you with the services mentioned above, analysis tool in order to collect statistics to optimize our site and present you with relevant material.

Companies that handle this data are:

Google (Google Analytics)

Klaviyo (Email Marketing Platform)

Facebook (through Facebook Pixel)

What is the legal ground to process your personal data?

We will only connect your cookies to your personal data if you accept the options when you access the Football Shirt Collective. store.

How long do we save your data?

Football Shirt Collective does not save your personal data. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.

8.0. Data Protection Information

To request erasure of your personal data please contact hello@thefootballshirtcollective.com

ICO Registration:

Organisation name: Football Shirt Collective Limited

Reference: ZA108833